I called on Monday to add a new medical condition to one of the travellers on my policy.After I received the new policy documents I was made aware the agent had added the condition to the WRONG traveller.When I called back and informed them I was told they could not simply take it off and add it to the correct person and would need to refer to the underwriter.What ???? I was promised a call back which has not happened and at the moment my policy is still wrong.policy number TEC114797866 ×××××update after posting this review HelloI refer to the above policy .After unprecedented levels of incompetence I will cancel my policy.After calling yesterday to add a new medical condition to one of the travellers it was added to the wrong traveller.After I left a trustpilot review I received a call today to add the condition to the correct traveller.I received the new documents and IT STILL has not been added.On top of this two of the medical declaration for the other travellers is missing aswell.The levels of incompetence is unbelievable and I can no longer deal with you.Therefore cancel my policy and issue a full refund.
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ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
