I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance. My policy auto-renewed in July 2025 with Allianz Assistance, but they didn’t clearly notify me of a new £99 excess for Economy cover. This led to my £50 medical claim being rejected, despite similar claims being paid under the old AXA policy. The renewal email was vague and sent after the renewal, leaving me no chance to opt out or adjust. ROCK’s response told me for not reading the fine print, which is unfair for an auto-renewal. I’m out of pocket and stressed—expect better from a company tied to Staysure. Fix the communication!
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ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
