I had a negative experience with the service center. I own a vintage model with a lifetime battery change guarantee. After years of hassle-free service, I took it in, but they no longer accept walk-ins and insisted I send it through a dealer. They quoted me an exorbitant price for a simple battery change, which I declined. Even after they opened the watch for inspection, they refused to provide the service that should have been free. This has seriously damaged the brand's image.
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The leading name in luxury watches, Rolex has been the pre-eminent symbol of performance and prestige for over a century. Rolex men’s and ladies’ watches combine style and elegance with precision and reliability.
