I contacted the support team about several long-standing open bets while also wanting to close my account due to excessive losses. I was among the top spenders for the week. They assured me that my bets would remain active, which I confirmed was fine. After closing the account, I asked for a list of my bets, but they claimed there were none. I pointed out that I had multiple bets and provided evidence via a screenshot and bet ID, but unfortunately, I never received a response.
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