We recently found significant issues with our roof done by Roofclaim.com. in 2021. We purchased the home in 2024, the warranty was two years. The person we spoke to at Roofclaim.com ****** informed us that we were not owners when roof was installed and that the 2 year warranty was up. ****** insisted even with the proof of photos that we sent to her that they did the job correctly, and the roofer we hired to fix issues was not being truthful with us. She was refusing to acknowledge obvious installation issues that caused us water damage. Box vents are engineered with a specific orientation to shed water. Installing them backwards is a violation of TN code 9501.1. Under Tennessee Code 9501.1 a roof is only "correctly" installed if it follows the manufactures manual. Every box vent manufacturer has a diagram showing the "high side" and the "downslope side" If the opening was facing uphill it was objectively incorrect regardless of what Roofclaim.com claims. This company failed to follow the 2018 International Residential code. We want to make sure that others are aware of this companies wrong doing and their response to us to to keep us from taking further action. Our action at this time is to inform the BBB of their incompetence and their tactics to avoid liability. The company thinks that since the 2 year warranty is over it voids them of responsibility. I feel they are not understanding that a warranty is for parts and labor, a building code is for safety and legality. Building codes are state laws that must be followed at time of construction. They choose to not fix a verified mistake. Our photos are proof that our statements are truth. It is frustrating that a company can prioritize a calendar date over the quality of their craftsmanship. We are paying for and fixing mistakes that were built into the roof from the start.
We have photos of what they did, and manufactures proper method of installation.
This company did business as Jasper roofing but they changed the name to Roofclaim.com
Here is some useful info on their past as Jasper.
Safety Record: OSHA has previously cited the company multiple times for residential fall protection violations.
Legal History: The company was involved in a whistleblower settlement in 2018 regarding the termination of a safety manager who cooperated with OSHA.
Business Model: They often operate by "knocking doors" after major storms to offer inspections and handle the insurance claim process directly.
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