Paid just over £2000 for a customers job on 4th March, was advised the delivery would be 10th March , it didn’t arrive until around 5pm on the 12th. I wasn’t there to help with the delivery, the elderly customer was and took the delivery note, unsigned. I started the job Monday 16th, hired a tower scaffold, skip etc. baring in mind this is a big job, I ordered 13 rafter bar kits, and by day 3, realised I only had 8. This is now sorted, but 3 of the 7 roof panels fitted are damaged, all in the same place, with the same dents, not realised until the 18th. Tried the website with pictures but told any damage should be notified within 5 days. I don’t know where the damage occurred, being so identical on 3 panels, maybe a manufacture problem, maybe the delivery? It was very windy when the delivery took place, the customer phoned me to let me know that it was there and I offered to help with the off loading, but the delivery driver said he would be ok on his own. The sheets were nearly 4.5m long and he ended up in the hedge a few times. I’ve had to postpone next weeks job due to not being able to finish this one, I’m told the missing rafter bars/caps will be delivered next week, but I don’t know what day yet and I reckon I’ve got at least 3 days there to complete. So I’ll have an extra week scaffold hire as well. Not very happy.
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