roofingmegastore.co.uk

avoid at all costs

They try harder to remove reviews from here than they actually try to help. Once they have your card details, they will not assist. And they have bogus time scales on the website.I purchased a item with a 7 day lead time advertised, after i paid they gave me an ETA of around a month and they I found all these reviews, they say i couldn't cancel even though attempted to cancel within hours, and even when my order was still 'processing'.Later called up pretending to be a new customer, spoke to the same advisor who lied about the lead times, and asked them upfront if I order now are the advertised lead times guaranteed, which they stated yes. I then proceeded to give him my order number which they earlier lied to me about. You could hear them tremble.They still refused to cancel my order and held my money ransom.Thankfully money back straight away thanks to a call to the bank.How to get your money back:Many of the issues are them not adhearing to chosen delivery days. And many are them sending wrong itemsIf that is the case with you, then under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are eligible for a refund.Ofcourse as they don't follow the law, they will refuse or ignore your request,Just email them telling them as the delivery date has been missed, you will be cancelling for a full refund. Or if wrong parts sent, just email them saying wrong item delivered, the item will be available for uplift from my property and i wil now be cancelling for a full refund.Once they ignore/refuse this. Just call your bank for a chargeback.The money will then be back with you the same day, or the following day. They will have 45 days to contest it, but they wont win. As they have to adhere to the law at this point.Even better, each charge back costs this company in fees, and the more chargebacks they get mean Mastercard/Visa may refuse to take payments from them in future.Horrible company.

Date of experience: Jul 27, 2023