A very poor customer experience. I wish I had shopped elswhere. I am out of pocket. Best avoided at all costs in my opinion.My delivey was late. When i rang to chase it, explaining that the estimated delivery date had come and gone, i was curtly told 'its only and estimate,' I explained that this is the only date supplied therefore foolishly assumed it to be accurate and to be honoured. How silly of me to read an email and take the information contained within it at face value, especially in the absence of any contrary information. My order finaly arrived a little shorter than a week late. I was quite prepared to just let this go, as these things can happen, but later I faced another problem...My order was short of one glazing bar. I ordered 15 but recieved just 14. I reported this by email within 7 working days of delivery, NO RESPONSE. I sent countless (10+) emails over several weeks to both orders@roofingmegastore & sales@roofingmegastore (full email address redacted by policy) and guess what, NO RESPONSE. Finaly I did get a response asking me to start from the begining and explain my issue. I spent some time, carefully compiling all of my sent emails into one consise reply, and got NO RESPONSE. Arghhh......... Finaly I rang and spoke to someone who was most unsympathetic and in total denial. Apparently RMS hadnt recieved my many emails, despite them sitting in my sent box with no bounce back. Must be a problem at my end apparently. Well let me tell you that I use my email account daily for business and pleasure and have no problems with it whatsoever. We argued over phone then argued some more over email (now magically working) for a week or so. Yes! ARGUED with a customer that had just spent over £800 pounds! RMS have point blank refuse to send my missing component and i have lost my money. Did I say lost, sounds trivial, ive been robbed!UTTERLY APPAULING SERVICE.Fact, my deliery was short and should of been made good regardless of any other consideration whatsoever. I now have to go throught the laborious task of taking this company to court to claim back my losses.Beware.
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Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.
