9th of June I ordered four sheets of PVC roofing from Rm, all paid with delivery due within 3-7 working days. I got an email to say the delivery was due the 12th of June which was within the time frame and not a problem with me leaving a note on the order to be left by my bins (opposite my front door) if I was not in to receive. I got an email from the company saying delivery could not happen as there was a discrepancy in the address and they didn’t have a door number, I contacted them to correct this for the delivery to then arrive Monday 17th June, my and wife and I was not in (important information for later on in this review) so the driver leaves it by the front door with me arriving home later that day. I opened them to find that all panels had huge damage to one end of the panels, I immediately took pictures and sent an email to the company who very kindly organized replacements to be sent out within three working days, I asked if again I wasn’t in could they leave by the bins opposite the front door.The replacement panels arrived on Thursday 20th June, with myself and my wife out the courier leaves them in front of the bins as requested, my wife returns home about an hour and a half after the delivery and decides to check it for me, immediately upon opening one end she can see damage and not just a small amount of it.I immediately start looking through the ring doorbell on reading my wife’s message about the damage on the second delivery and see that the courier driver not only once but twice drops the panels hard on the floor, there is a sticker on the packaging that says ‘FRAGILE, DO NOT DROP’, yet the driver completely ignores this.I contacted Roofing Megastore with pictures for Sam Morley to respond that as I requested the panels to be left outside of my own risk that they couldn’t do anything about it on this occasion. There are so many problems with this, however I will start with the clear and undeniable evidence of the panels being dropped by the driver. Sam responds a day later explaining that he had sent the footage to DX Delivery who respond with the following ‘the driver has delivered as expected and there is nothing they can do as the package was left in a safe place by my request’. What is hugely confusing is the first time they delivered this was the case and not a problem with sending out replacement panels, but I prevail and decide to look at the footage to see that the packaging is completely undamaged before my wife arrives home meaning no one could have touched the package while it sat there, indicating that the driver damaged the panel or the Roofing Megastore sent the panels out damaged a second time.The ring doorbell also clearly shows that no one went near my front door between the time the driver dropped it and my wife arriving home giving clear and undeniable proof that the panels were never damaged while in my possession.Consumer Act 2015 clearly states that any product delivered damaged or missing items is to be either clearly fully refunded or replaced, on the second set of panels I clearly ask for a partial refund (for example the delivery charge) as a goodwill gesture as I could get away with using all the panels I had but Sam decided to argue this and so blatantly break the law with denying any wrongdoing.25th June and after many more email going between me and Sam with all my points constantly being ignored, I decide to seek legal advice, they advise me what to write in the following email and pass on to them, this is seeking to know there complaints process and if they are part of a member or are willing to go through an ADR (Alternative Dispute resolution).Lorraine responds and ignores my email and she offers to send out more replacement panels and collect the eight I currently have. I respond with reverting back to my email that I am legally entitled to a refund, Roofing Megastore had a chance earlier on to replace or partial refund but decided to keep arguing they were not liable, and it was all my fault despite clear and obvious evidence showing otherwise.They rejected my rights as I used the panels and that I did have a right to get replaced before using them, as you will all remember I tried to do this when I received the second delivery damaged and Sam made clear that it was my problem forcing me into a corner. They have now just admitted I did have a right, completely contradicting there views.The burden of proof is on the trader to prove the panel were not in such a state when I received them and they have not done so.They have also faked there own 5 star reviews on here from people who are employees.UPDATE: The courier have now just confirmed the the driver dropped the panels which I have pictures of the damage across all of the panels and not just a small corner. They were used on an allotment so have been put on top of each other to cover the holes.
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