One Star – utterly disgraceful service, avoid at all costsI placed an order with Roofing Megastore on 3rd May, with a promised delivery date of 30th May. That date came and went without a single update or explanation. After chasing them multiple times, I requested a refund—quite reasonably, given they'd failed to deliver.Instead of processing the refund, they ignored my request entirely and told me they'd deliver the product by 24th June. Against my better judgement, I gave them the benefit of the doubt. Yet again, nothing arrived.So here I am, nearly two months on, still without the product, without a refund, and with absolutely no faith left in this company. Communication is a joke—emails are ignored, calls are met with vague platitudes, and no one takes ownership of anything. It’s as if once they’ve taken your money, you no longer exist.This experience has been an expensive, frustrating, and time-wasting disaster. Roofing Megastore has shown a complete disregard for basic customer service, contractual responsibility, and common decency. I wouldn’t recommend them to my worst enemy.If you value your time, money, and sanity—do not order from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.
