Reading reviews I would have expected fairly good customer service from Roogs if things go wrong, this however is not my experience.I ordered a two watch winder & the overall quality of the product is good & having ordered during the Black Friday sale I believe it was also well priced.I quickly realised that the winders stop position was out of alignment (stopped at an angle). Roogs advised that this could not be resolved without returning the product & did not want to arrange collection & replacement item due to costs.Instead they suggested a partial refund & at this stage I reluctantly agreed & conceaded that I would have purchase another product (elsewhere) as my son in law said he would have the Roogs winder.Ultimately Roogs then ceased communicating & have never actually made any offer of recompense. They suggested in their messages that I got it for a good price, maybe they believe that this is enough to justify a faulty product.Disappointing after sales service from what on the surface appears to be a professional company operating in a luxury products market.I now have a Wolf winder that operates correctly.Edit: 2 hours following this review Roogs Director contacted me & processed a partial refund of €100!
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ROOGS was created by founder Rogier van Dijk in 2015. With a passion for beautiful timepieces, horology and style Rogier was in constant search for the perfect watch winder for his collection. After years of finding poorly made solutions that didn't quite meet expectations Rogier set out to create his own line of premium watch boxes, watch winders and watch stands. Classic, timeless designs that store, wind and protect your favourite watches while looking great in any interior setting. Creating beautiful watch accessories at accessible price points for every watch enthusiast.See more
