Update, contrary to your response, I was very clear in where it was to be shipped, as can be seen from the following copied from the WhatsApp exchange had with your office on the Sunday in questions: [13:45, 30/11/2025] ME: I have gone to order it and it has a shipping charge of 60 euros, but Malta is within the EU?[13:56, 30/11/2025] YOU: Yes but some countries are very expensive. If you send me your address we can have a look tomorrow[13:59, 30/11/2025] ME: That is not what your website says, there is no indication that this does not apply to any country within the EU. If you intend to apply a charge to any country within the EU, the above will be construed as misrepresentation.[14:04, 30/11/2025] YOU: Send us your address and we will have a look at it tomorrow. We are now not in the office. Islands and other eu countries has a shipping fee[14:06, 30/11/2025] ME: No, if you ship within the EU, and state clearly that there is Free EU shipping, you can´t apply a fee unless you clearly state that Malta is not included. There are laws against such misrepresentation. I will submit a formal complaint to the relevant ombudsman and take my business elsewhere.[14:10, 30/11/2025] YOU: What country we need to ship to?[14:10, 30/11/2025] YOU: Turkey[14:11, 30/11/2025] ME: Malta. Which is within the EUSince then I have even continued to receive your promotional material via email, each one of which states clearly free shipping within the EU, with no indication of any EU country not being included. Please stop lying. I chose not to buy from ROOGS because their website prominently claims ‘Free EU Shipping’ while still adding a €60 fee at checkout for delivery to Malta, which is part of the EU. The only mention of this exclusion is hidden on a separate page at the very bottom of their site, not where the free-shipping claim is made. When I queried this on WhatsApp, the response was flippant and dismissive, and they simply repeated that ‘islands and other EU countries’ have extra charges, despite this not being clearly disclosed. I have submitted a formal complaint to the European Consumer Centre so that this practice receives regulatory attention. Consumers deserve transparency, and this company’s approach to both information and customer communication falls well short of that.
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ROOGS was created by founder Rogier van Dijk in 2015. With a passion for beautiful timepieces, horology and style Rogier was in constant search for the perfect watch winder for his collection. After years of finding poorly made solutions that didn't quite meet expectations Rogier set out to create his own line of premium watch boxes, watch winders and watch stands. Classic, timeless designs that store, wind and protect your favourite watches while looking great in any interior setting. Creating beautiful watch accessories at accessible price points for every watch enthusiast.See more
