Byers beware… while their refund policy states that you will get a refund.. when you request a return/refund on a $118 order.. this is the response you get Dear Customer,We are very sorry that the product has left you unsatisfied.Return is accepted, but you need cover the return shipping cost.the return address is in China. For your benefits, we suggest that you consider keeping this item to avoid the costs involved with returning it.We've come up with some offers for you:1.We can refund you 5$ as compensation and you keep the items,is it OK?2. Offer you a 25% discount coupon which could be used for next order.3. Return the item back to us, the return shipping fee is at your cost. The refund of the item price will be issued after return When I declined their offer they sent me this:Dear customer,We can refund you full amount of the items after you return back it , but you should pay for the postage.The postage is very expensive,we do not recommend it.and if there is customs problem , the customs fees also very expensive .we will not responsible for it ,the package may be returned to you.We can refund you 8$ as compensation at most and you keep the items,is it ok?If you really do not want to keep the item, we will respect your decision. But you will need to pay for the shipping fee to send it back.We will give you refund of the items after we receive your return package, thanks.Here is the shipping address to return the package:Returning address: Room 207, Building B, 4285 Shendu Highway, Pujiang Town,Minhang District, Shanghai,China,201112.Please give us below info after you send out the package:1. Your return tracking number(We'll keep following the tracking to refund you timely)2. Write your order number on the package.Have a nice day!
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