There is no lower star other than 1, sorry guys to give them even a single star. Absolutely disgusting customer service.My property was rented out and upon the tenancy ended and the property became vacant, I did not receive any council tax bill to my email. Since my property is 3 hours away from where we live, I did not visit the property where the letter been posted.When I went and found letters saying my non-payment resulted in debt collection agency, I called them and discussed everything. They agreed to send me email with outstanding payment which I paid for £118. then later I got email saying the overdue amount of £75 needs to be paid. When I asked why the letter sent to my email did not bear my name nor my address but simply having content and balance amount, the guy on the other end start saying if you don't pay you will receive additional sums added. When I politely asked him to explain why my name and address is not there he repeatedly said, we sent you email and you said you received it, so you need to pay. I said I am going to pay that mate but can you able to send me the bill with my name and address the money is owed, he started talking without listening and saying you will receive additional sums to pay.. you need to name now...so much frustrated. Cheap behavior, Bad customer service, irresponsible attitude, Low profile serivce.
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