We received an outstanding debt from a property that we were not registered at living at.It was sold by my husband's ex-partner. The bill should have been in my maiden name. But we got the invoice in my married name. Along with my husband's name, we rang up. We'd had no prior warnings. And they were telling us, they were going to come and collect items from our house.If we did not pay a substantial amount or the full amount bearing in mind, it was over 1800 pound as over 9 years had gone by. And we d had not been notified, they were not very understanding, not prepared to listen. The lady that we were dealing with was very rude and abrupt repaid 500 pounds off straight away. And then we were told we would be able to pay 260 pounds a month after that, the next month we decided. Ok, we're gonna pay the 260 pound. We rang up, gave him our details, and the lady took the whole amount. And then when we told them that we needed the money back, because that wasn't the agreement, she said that was not her problem. And we wouldn't be able to get the money back. My husband then had to make a further complaint where we was then eventually reimbursed, but the whole experience is just disgusting. And I've no idea how these people live with themselves, the woman clearly power hungry no empathy or consideration foul mouthed definitely should not be working in a position that deals with the public as clearly no people skill or humility I understand they have a job to do. But there is a limit.I m a lady I don't know her name but she was very rude and disgraceful.Awful human being
Claim your business profile now and gain access to all features and respond to customer reviews.
