I contacted Ross & Roberts to inform them I could only afford £100 a month they declined this offer we’re very rude told me that was not going to be the case it was £300 or they will be visiting, I contacted a debt advisory service for support they took on my debts and tried to support me to communicate with Ross & Roberts still no joy so together we contacted the council whom had instructed Ross & Roberts to collect the debt , they agreed a payment plan with me to suit my circumstances and I was informed of a date to start paying the debt , and they would notify Ross & Roberts of the arrangement made , I received a text from Ross and Roberts with a completely different payment date to the one I arranged with the creditor and now I am still receiving letters and calls from Ross & Roberts saying I have broken the arrangement, bailiffs are intimidating enough but this company are unreal no wonder people ignore letters and calls when staff are so unapproachable
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