I'm following up on my previous experience seen below. I was, contacted by Roum today with this offer. Absolutely the right thing to do... "Since this package is going to deliver after Christmas, we apologize for the delay and would like to make it up to you.As a gesture of our commitment to quality assurance, we’ll proceed with a full refund and you keep all the items, even though Holiday period sales are not returnable.We would also like to send you a new order of any style of your choice below $200 and it will be shipped free of cost with free shipping.I hope this resolution works for you. This is a VIP level engagement and we would work with in the parameters of a non-disclosure and a removal of the review"I ordered earrings on December 8th as a Christmas gift. Still have not arrived and will not before Christmas. This is embarrassing. To give a gift of a screen shot is not okay. 😒
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