I would give zero if possible. We rented from a location in Chicago and were informed that if we had a pass account, we could link it to the vehicle, which we did, as there are many toll roads in Illinois. Everything went smoothly until we returned the car. The representative who checked in the vehicle assured me that my pass information would be removed as part of their return process. I trusted them since everything had gone according to plan up to that point. However, about four months later, I received a notification from my pass account stating that I was in arrears. Upon investigation, I discovered that the rental service did not remove my pass information as promised, and I continued to incur toll charges. I have spent the last five months trying to resolve this issue, but the customer service team has been unhelpful, despite this being a result of their failure to follow their own return procedures. All I wanted was a reimbursement of $30 to correct this mistake they created. They refused and told me to contact the pass service, which in turn directed me back to the rental company since the issue originated with them. I would like to provide a copy of my rental agreement, but I don't see a way to do that.
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Routes Car Rental, headquartered in Toronto, Canada, offers a large vehicle fleet across all categories. It operates at more than 10 Major Airport Locations in Canada and the United States and multiple dozen locations around the world through it's affiliate network and partnerships.
