Beware of this service! We rented a vehicle through a booking platform and requested 2 car seats. The total amount stated to be paid at the counter was $179, including all fees and taxes. Upon arrival, the representatives refused to honor the car seat price on the voucher and charged us $262 instead! After numerous messages, they contacted us on the final day of our 9-day rental, asking us to return the vehicle without a full gas tank, which I refused as it was full (and $80 wouldn't even fit into the tank). Despite many more messages, all they offered was a 10% discount on the next rental, which I declined, vowing never to use this service again! They emphasized that these offers were simply a 'goodwill gesture.' What you see in your booking is not what you can expect at the counter! Total SCAM!
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Routes Car Rental, headquartered in Toronto, Canada, offers a large vehicle fleet across all categories. It operates at more than 10 Major Airport Locations in Canada and the United States and multiple dozen locations around the world through it's affiliate network and partnerships.
