This has been the most disappointing car rental experience I've ever had. Despite purchasing all the insurance in advance when booking the vehicle, they insisted we buy additional coverage at the counter and refused to let us take the car without it. It felt like a scam. Initially, they quoted us $200 for the extra insurance, but when it was time to process the payment, they suddenly claimed it was actually $400 due to increased taxes. The car itself was in poor condition, damaged, and hardly accelerated. I strongly advise against renting from them.
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Routes Car Rental, headquartered in Toronto, Canada, offers a large vehicle fleet across all categories. It operates at more than 10 Major Airport Locations in Canada and the United States and multiple dozen locations around the world through it's affiliate network and partnerships.
