Paid in Full online. Our flight was delayed so from the airport in Toronto we tried to call them (20+ times). They had no email address online. They never picked up the phone. We contacted Expedia (who we booked with) and asked them to contact the car rental company and let them know we'd be coming in after closing time, so we will get the car in the morning. They said they also couldn't get in touch with them, but would try another way. But Routes "never got the message".
Short story - they rented our car to someone else, refused to give us a refund b/c we didn't contact them, we were going to be late. So we paid in full for a full week, and they left us stranded and wouldn't give us a different car. Never got a refund from them. They laughed at us while we stood stranded with our two small kids.
A car paid for in full should never not be avaible. It wasn't pay on arrival.
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Routes Car Rental, headquartered in Toronto, Canada, offers a large vehicle fleet across all categories. It operates at more than 10 Major Airport Locations in Canada and the United States and multiple dozen locations around the world through it's affiliate network and partnerships.
