I was very excited to try this product however I had an immediate negative experience with this company when they charged me for a product that I never authorized a purchase for. I purchased shampoo and only shampoo, but then all of a sudden they added on a serum and charged me for it without me authorizing the transaction. Because of this, I decided to return everything and get my money back. It took 6 days to process a refund. Routine wellness if you’re reading this, you should really work on more ethical business practices. Eventually, you’re gonna lose more customers by being deceitful. It’s disappointing that you feel you have take money from people for products that they never even ordered and then act like you’re doing them a favor by allowing them to return it. Thank you for that.
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