The team have had my return in the warehouse for nearly three weeks. I’ve emailed them constantly to get my refund processed. I had 5 items returned which was over $600 and they only processed $119. Then I’ve had to email again to get confirmation that the rest of the refund was being processed. I have had minimal to no response from anyone. I even said I am going to call fair trading because they haven’t refunded the rest of my money. Their customer service is shite. It’s like no one knows anything. It’s hard when there is no contact phone number and have to rely on email. Still no response to the rest of my refund. I honestly will not buy from this company again. The lack of customer service is appalling. Don’t expect to be refunded anytime soon….
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Women's Summerwear Label - Designed to last in Byron Bay | Obsessed with French Flax linen - Need help? Our team will be happy to assist - Contact us on our website or email hi@rovedesigns.com for assistance.
