Sent the wrong shirt - ordered Pink and size XL - received blue and size M. THe shirt was supposed to be washed cotton but was actually synthetic of some sort - not label other than size on the short so hard to be any more definitive. Tried to contact their service dept through the provided email address but no response until after I submitted a Dispute with PayPal (who were great by the way). Multiple emails later, still no admission from Rowe and Mercer that they had sent the wrong item (despite sending them a picture of the item received showing their packaging and bar codes). They kept apologising for the bad experience and offered a 20% refund which gradually increased to 35% but only after I returned the shirt - at my expense. In the end I escalated further with PayPal and shorthly thereafter received a full refund - I suspect this was from PayPal though. DO NOT BUY FROM THIS COMPANY. China based not Australia and rubbish service and quality of product
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