Their customer service is terrible. I sent my item for warranty service two months ago, and they've given me ten different excuses since then, like "it shipped and delivered," "your name's wrong in our system," or "we need to contact customer service." It's like they don't care that their departments are all over the place. I bought an expensive item to avoid these problems, but I got a low-quality product and unhelpful customer service. They never sent my item back and refuse to take responsibility.
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Rowenta is a German manufacturer of small household appliances.
