I would love to give Roxymoxy a better score, but their lack of customer service has given me no other choice than to review them poorly.I was playing games on RoxyMoxy, got lucky, and won some money, so I decided to redeem. The problem is that the site automatically pulled my name from Gmail and didn’t let me enter it manually, and now they refuse to change it. As a result, I’m stuck as “Tim Nieuw” in their system, which means none of my documents can pass KYC verification.I thought it would be an easy fix, so I reached out to support... and then I waited. And waited. After nearly two weeks with no response, I’m giving up. When the site works, it’s great, but the moment you have an issue, there’s no support, and both you and your winnings are left hanging.Edit: They did email me, however they have not responded since which further shows the lack of support.
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Roxy Moxy Casino is an online social sweepstakes casino available across U.S. states (exclusions apply). Players enjoy a variety of slots games with no purchase required, all on a secure and trusted platform. In Sweeps Play Mode, real rewards come with fast, easy redemptions plus daily bonuses, exclusive perks, and ongoing promotions. With a dedicated support team and a glamorous VIP experience, ROXY proves that luck favours the bold and the fabulous.See more
