I was told my $175 redemption was approved and sent. It never came, after several attempts to reach customer support I got an answer. I was told that my account was invalid that it was sent to and my funds were returned to my RoxyMoxy account. (Neither of those things are accurate). After several more attempts to reach someone, I was able finally told the account number they sent it to and it was off by one digit. Hence it didn't go through, etc. and was refunded so I could resubmit. Long story short, I finally got someone to say it was an error on their part that the account number was wrong and I could resubmit it. However, the funds are not in my players account to do so. This has been three weeks of frustration, very spotty communication and zero winnings in my account.
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Roxy Moxy Casino is an online social sweepstakes casino available across U.S. states (exclusions apply). Players enjoy a variety of slots games with no purchase required, all on a secure and trusted platform. In Sweeps Play Mode, real rewards come with fast, easy redemptions plus daily bonuses, exclusive perks, and ongoing promotions. With a dedicated support team and a glamorous VIP experience, ROXY proves that luck favours the bold and the fabulous.See more
