Warning: KYC Process Issues and Poor Customer SupportThis platform does not allow KYC verification prior to making deposits, which creates significant risk for customers.After depositing funds and winning, my account was suspended due to KYC verification rejection. Despite submitting legitimate documentation that has been successfully verified through the same verification provider (Sumsub) on multiple other platforms, my submissions continue to be rejected without specific explanation.I have made multiple attempts to contact customer support for clarification on what is required to resolve the verification issue, but have received no substantive responses to my inquiries.Most concerning: the company is retaining my deposited funds while simultaneously refusing to either complete verification or process a refund. This practice of accepting deposits without pre-verification, then rejecting KYC after winnings occur, raises serious concerns about business practices.I would strongly advise others to be aware of this risk before depositing funds on this platform.Update: Their response here is fake, they didn't do anything to help.
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