roxymoxy.com

Lied to me and won't acknowledge emails

If I could give less I would. Received email stating a bonus of 20 SC was credited to my account. Logged in, found no bonus. Emailed support who stated: "Earlier today you may have received an email by mistake saying that 20 SweepCoins were added to your account. This message was sent in error, but we will of course honor it.The 20 SC bonus will be credited to your account in the next few hours. Please don’t worry - once the bonus is added, you will also receive a confirmation email."No bonus has been added after 3 days. Further, I have sent 6 follow up emails that have gone unacknowledged. Complete Radio Silence. Still no changes except false promises f a resolution THE RUNAROUND CONTINUEPrior to Comapny reply on TrustPilot:No communication since :On Wed, Sep 24, 2025 at 12:27 AM The Roxy Moxy Team (Roxymoxy) REDACTED wrote:Hello, Thank you for your message. I understand your concern, and I want to reassure you that your case has already been escalated to the appropriate team for review.We truly appreciate your patience and understanding while we work on resolving this matter, and we will provide you with an update as soon as possible. Best regards,The Roxy Moxy TeamOn September 23, 2025 at 6:55:28 PM UTC, REDACTED wrote:I do not want a scripted reply. I want real answers. How long is it going to take? Why isn't it done already? I want this escalated to management for them to review and fix the internal issues that are continuing the delay.On Tue, Sep 23, 2025 at 12:30 PM The Roxy Moxy Team (Roxymoxy) REDACTED wrote:Hello, Thank you for your message. I completely understand your frustration and apologize for the delay. Please know that your case has been escalated to the appropriate team for urgent review. We will get back to you with an update as soon as possible. Thank you for your patience and understanding while we work to resolve this. Thank you,The Roxy Moxy TeamUpdated 10/1/25 - Finally recieved the bonus after blasting reviews, daily emails, daily social media posts and nearly a month later.The 20 SC should have been increased due to the amount of issues caused because you just refused to honor your word. But, no. My time, My effort, My having to ensure that you follow through with the obligation you put on yourself... No that isn't worth anything is it? All reviews and ratings stand as you made no effort to do anything other than the absolute minimum, despite having wasted my time. Nor have you ever even offered any sort of explanation or excuse... So it is simply left for the people reading this review to surmise that these are your typical business practices.

Date of experience: Sep 15, 2025