We arranged a family cruise for March 2026 well in advance, but it was ultimately cancelled due to incorrect information regarding infant age requirements. The subsequent customer service was very disappointing. Communication was slow, callbacks were nonexistent, and our request to switch to a different sailing was ignored unless we paid a substantial fee, despite the issue stemming from the company's mistake. The booking was cancelled and refunded without any notification, leaving us without a vacation and no feasible alternatives on short notice. Booking early provided no security. Based on our experience, this is not a service you can rely on!
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Royal Caribbean