⭐ Absolutely the WORST experience with Royal Caribbean — I’m shocked this is even possible.
I booked my cruise on October 16 for a family vacation scheduled Nov 30–Dec 7. I paid $2,287 in full, the payment went through with no issues, and after about 15 days I even received my boarding ticket booklet. Everything looked perfectly smooth — we had been planning this trip for three months.
Then out of nowhere, when I logged in just to check arrival times, I see my entire reservation canceled. No call. No email. No notification at all. Just gone.
So I called Royal Caribbean and the explanation they gave me was honestly unbelievable:
“Your bank requested a cancellation and refund.”
Really? After 17 days? For a trip fully paid and confirmed?
I contacted my bank immediately — and guess what?
They never requested ANY cancellation or refund.
And this is where the situation turned from frustrating to outrageous.
I called Royal Caribbean 3–4 times, and every single time they pushed the responsibility onto my bank. At first they said refunds “take 14 days.” Well, it’s been over 30 days, and now their answer is still:
“Contact your financial institution.”
Even the supervisor couldn’t help — just repeated the same script.
And here’s the part that truly shows how little they care:
When I asked to simply rebook the same cruise, the same dates, the same ocean-view room that they canceled, they refused to honor the original price. Instead, they wanted $700 MORE for the exact same room.
So not only did they cancel my fully paid reservation without telling me, they tried to charge me extra to get it back.
This is honestly terrifying.
What if I had shown up at the port with my family — including my 2-year-old child — ready to board, only to be told my reservation was canceled behind my back? Can you imagine being stranded there, bags in hand, because of their mistake?
Royal Caribbean completely ruined what should have been a beautiful family trip — and they’re still refusing to own up to their error.
If this is how they treat fully paid, confirmed reservations… I will NEVER trust Royal Caribbean again.
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Royal Caribbean