Be very careful! 'The customer exists to service the company/Royal Design' - and unfortunately not the other way around clearly Royal Design is that company! Find another place/website than Royal Design to buy the product you want, is our recommendation! I greatly regret that we did not check out the company and its customer policy before we jumped 'on'. Complicated return of goods, many requirements are made in the return information before a purchase. The goods you return and especially the packaging, must be in almost better condition than when you received them, otherwise they will deduct the credit. Almost impossible (- and in line with PostNord's customer service) to get in touch ... provides the wrong phone number on the website, standard/copypaste answers to slow emails. Despite a Swedish company that sets up Danish text, Danish is not spoken - refuses anything other than English or Swedish. Keeps the customer in emails with 'no-answer' replies. Holds back the credit for several weeks. Allows themselves to refer to 'holiday rush' despite goods purchased and returned in start/mid-November. Does not take our dissatisfaction seriously withholding (a large) amount - but sends a sudden email (in the same email thread) asking us to give them a number of stars for a good experience - rather arrogant. It is only when we point out that we intend to file a complaint with euro.consumer service (and text in English) that Royal Design responds with information that they have taken possession of our product, etc. .... BE CAREFUL!
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Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
