I recently ordered a vase from this shop and was very disappointed with the experience. The item arrived damaged — a piece of glass was broken off along the rim of the vase. I contacted customer service expecting a straightforward return and refund. Instead, I was informed that I would have to cover the full return cost of €19 because, according to the manufacturer, the vase is “supposed to look like this” due to being mouth-blown and that this was part of its “charm.”I found this response extremely unhelpful and dismissive. A clearly broken item should not be justified as intentional craftsmanship. Being asked to pay high return fees for a faulty product is unacceptable.This experience has unfortunately left me with a very negative impression. The customer service was unprofessional and uncooperative, and I do not plan to order from this website again. I hope the company reconsiders its policies and approach to customer support so others do not encounter similar issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
