I ordered a Flowerpot VP13 floor lamp on August 20th and received it broken – the metal stems are too short, so the shade can’t even be mounted. On top of that, the lamp seems bent forward (though that might just be poor design).I contacted RoyalDesign support the same day. No reply until September 7th – almost three weeks later – asking for pictures of the packaging, even though I had already sent a video of the defect in my first message. I sent the requested photos on September 10th. Then silence again until September 20th, when they finally said my case was “now being processed.” Unbelievable.Today, October 6th, I received yet another message asking for more photos — this time of the bend — even though that’s irrelevant, since the lamp can’t be assembled in the first place.The whole experience is absolutely insane. It’s been a month and a half, and nothing has been resolved. I’ve been a customer many times before, but this was definitely the last.EDIT: It's quite fitting that RoyalDesign is very quick to respond here (with no solution at all) but is taking 3 weeks+ via email
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