Our experience with Royal Design has been extremely frustrating and disappointing. We received a lamp with a manufacturing defect that made it impossible to properly assemble. Despite clearly explaining the issue and providing multiple photos, Royal Design repeatedly blamed us for the defect, even though the problem was present upon delivery.
For more than a month, they have shown no genuine effort to resolve the issue. Emails were ignored for days at a time, and no practical solution was ever offered. Their customer service has been unresponsive, dismissive, and unhelpful throughout the entire process.
It has become clear that Royal Design is not willing to take responsibility for defects that exist at the time of delivery, and they consistently ignore consumer rights. As a result, we now have no choice but to engage a lawyer to enforce our legal rights.
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