I could get through on the phone to get updates and the people on the other end were generally helplful, however I asked for the tax free cash from 3 different pension providers on the same day and you were by far the slowest and most complex in response, more forms and longer to get the money which you have now told me I will get in 3 to 5 working days, more than two weeks after the intial request, and I had to chase a form and chase for info. Possibly beciase the others already had built in drawdown while yours became a new plan. On the upside you seemed to conduct more due diligence.
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
