I decided to buy the commemorative coins featuring the effigies of our late Queen. I paid £35 upfront, expecting a faster service. However, the first delivery was supposed to include the first and second effigies along with a cardboard box, but it arrived missing the first coin. After four calls to customer service, I still had no clarity on the whereabouts of my coin. The representatives kept repeating that they had plenty in stock and would look into it, but I received no real assistance. I emailed them but got no response. After I left a review elsewhere, I finally got a reply, and the coin was dispatched two weeks later. I foolishly thought this would improve their efficiency for the next three coins, so I ensured my account had funds for the December 12th release of the third effigy. Unfortunately, they took the payment on December 11th, and I am still waiting for the coin. I've made two calls to representatives who promised to inquire with the dispatch team. On December 22nd, I received an email stating they couldn't meet their five working days delivery promise. I'm appalled by my experience with the dispatch team. I paid for expedited service, yet I'm receiving an awful experience. Commemorative coins? Purchase at your own risk.
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The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals.
Trust Pilot is monitored periodically and fact checked for accuracy.
If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
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