Troubling, has been my recent experience with this organisation. Having sent a parcel, with the track and signed for royal mail service, I was happy to see it had got to their East Ham delivery office. It was signed for and was on their premises the next day. I waited and had no email saying it had been assayed and the money would be put into my account. I rang the main number and was told they could not deal with it, through their side, and to email their Buyback team. I did so and was told they had no record of my parcel. This is not yet solved and I recently sent the post office screen print showing delivery. I have not received payment for a sale, to date, and it is now almost a month. I am writing this to warn others that currently many company's are at risk of foreclosing, as are banks, and it is troubling to contemplate that perhpsa such company's are dealing deceptively with customers just to keep their heads above water. I am no longer buying or selling to this company.
Even if they were not the bad/ late payers, (that they are), their phone service is a shambles; and the way that they relegate sales to a ' buyback' email, unconnected to the main switch board, equally shambolic.
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The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals.
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If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
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