I thought that with a name that holds 'royal' would be held to a high standard. Guess I was wrong.
I ordered with the Royal Mint on 30 Jan 26. Prior to confirming payment, it stated that delivery would take 5 working day. I had no issue with that.
1 week passed, then two. So I called up asking for my order to be cancelled which they informed me that the order had been collected by the delivery company and that I should receive an email shortly.
3 more days pass and nothing, so I called again, and I was informed that my order had been picked on 03 Feb 26 and had been sat around doing nothing until 23 Feb 26 when I called.
I asked for my order to be cancelled and they put me through to the bullion line where I was 2hrs 30mins before the call went dead.
So I called again on 24 Feb 26 to ask them to get it posted, and asked for a reason why it took them significantly longer to send my order. I've still not had a reply.
Matt was a great help at the end, however the waiting times between calls is awful. You can fly to Madrid from London in less time than it takes for someone to answer the phone!
I will never use this shambles of a company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals.
Trust Pilot is monitored periodically and fact checked for accuracy.
If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
See more
