I have usually received a good service from the Royal Mint, however I am having the unfortunate experience of trying to contact their customer service over an outstanding order.
Placed the order 30/01/26, with an anticipated dispatch date of 3 - 5 days. After a couple of weeks, I checked the status of my order, marked as 'Dispatching soon', checked a week later it had moved to 'Pending'. I received a 'generic' email advising the coin I had ordered was in high demand, and there may be a delay. I had ordered 3 coins in total, so no idea which coin. I used their online query form to request an update 20/02/26, after 8 days there was no response.
Today, 28/02/26 while I'm typing this I am attempting to speak to a customer advisor. So far I'm still currently on hold for 32 mins, with the usual "Apologies for the delay. We're experiencing very high demand at this time.....blah, blah, blah!" Not sure how much longer I'm willing to put my life on hold!
I'm about to post his review and still on hold now at 40mins!!!!!!
Update: Finally got through to customer services after 45 mins - Was advised that my item was dispatched and due for delivery, but the email they sent to confirm had bounced back - The email resent which I received while on phone to agent. Think the service needs improvement!!!!
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The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals.
Trust Pilot is monitored periodically and fact checked for accuracy.
If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
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