royaltonresorts.com

My experience at Royalton Saint Lucia…

My experience at Royalton Saint Lucia compels me to warn future guests. This resort markets itself as five star, yet fails to meet even basic expectations—let alone luxury standards.🛎️ Communication and Service Failures - It took three weeks to get a reply to my emails before arrival—unacceptable for any hotel. - When my queries were finally addressed, they were handled by one staff member. Once off duty, the matter was dropped. - My in-laws waited two hours at check-in with no apology. - I requested a late checkout on departure and was told I’d get a call back. Over an hour later, still nothing. Perhaps the message needs to be sent to the moon and back.🧼 Room and Facility Issues - Our room was cleaned twice in seven days. The minibar was restocked twice, though it should be daily. Toilet paper was inconsistently replenished, and shower gel was missing from day one. - Air conditioning was poor—not just in our room but across common areas. The heat was relentless. - The resort promotes its app for reservations and service requests. It’s unreliable. A beach staff member (Eric) admitted it “doesn’t work most of the time.” - Requests for shower gel and AC maintenance were marked “resolved” but never addressed. A chat via the app promised a reply in 15 minutes—it took two days. - No iron or ironing board in the room—basic amenities you’d expect even in a roadside motel.🤷 Staff Attitude and Hospitality - With very few exceptions, staff were rude, dismissive, and condescending. This was unanimously felt across our party of nine guests in four rooms. - No one helped with luggage on arrival. - Asking for tea or coffee felt like asking for gold. - Plates were removed while guests were still eating. - One staff member even “steupsed”—a gesture of contempt that speaks volumes. - When I raised issues at checkout, I was met with a flat “okay.” - While waiting endlessly at the poolside bar, another guest approached me and shared that his group had experienced the same problems. This is not isolated—it’s systemic.⚠️ Physical Condition and Safety - The resort is rundown: marked walls, dirty windows, cracked tiles, broken elevators. - I tripped on a raised tile and injured my foot. I have photo evidence of both the hazard and the injury. My foot remains sore, and I will be seeking compensation. No staff member asked if I was okay. - Several in our group became ill after eating fish at the buffet. - We encountered cockroaches, stale bread, and pastries that seemed days old. - Broken glass and trip hazards were visible in the foyer.🍽️ Dining Experience - The dinner policy is baffling. Guests cannot be seated or order until the entire party is present. What policy is that? I’ve dined at Michelin starred restaurants and never seen such nonsense. It’s as if the resort is trying to mimic five star rules but applying them in all the wrong places. - We were told to remove hats at the buffet, yet other guests wore theirs freely. - Our party was turned away from restaurants for not wearing long trousers, while a man in board shorts was allowed in. The double standards are glaring. - The food is appalling. I ordered udon noodles at Zen and was served spaghetti. I have photographic proof of this culinary insult.🚫 False Advertising - The hotel’s five star rating is self-awarded. It is not certified by any recognised body like AAA or Forbes. Based on our experience, this is a three star property at best—and that’s generous.📝 Final Thoughts Do not come here expecting luxury. What’s most disheartening is knowing this review may be buried and ignored. I’ve escalated my concerns to Blue Diamond Resorts, but expect nothing more than a generic reply expressing “concern” and promising to “address” the issues.I raised a complaint while still on site, and not once was I offered any form of appeasement when speaking directly to staff. I will be compiling a portfolio of evidence—photos, videos, and testimonials—and sharing it publicly via social media and directly with Blue Diamond Resorts.

Date of experience: Nov 01, 2025