royaltonresorts.com

Hi my name is Debbie I’ve tried…

Hi my name is Debbie I’ve tried numerous times with tui and the Royalton Punta Cana … my sons wedding was organised 2 years ago for this hotel .. 52 guests also flew out there with tui .. within a few days 46 people out of the 52 came down with sickness and diarrhoea mine was confirmed as ecoli not only in my stools but bladder too when I got back … I messaged tui whilst stuck in my room for 4 days saying I need help they said someone from the hotel will be there in the morning a dr .. no such thing ! The bride could not even eat and drink on her wedding day and I pushed myself to stay for the speeches then I had to go straight to my room with my daughter both being sick ! Tui just don’t want to know offering silly tui holiday vouchers to go go against with them it’s not that regognise what you done they have no compassion there need accountable someone hotel we had our fesses coming threw the sinks in bathrooms and they was on the list to not send people there but tui did totally ruins my only sons wedding day something needs to be done about this hotel and tui they really don’t care a month later I’m still suffering and my immune system is so low there was one year old baby who got it really bad so yet another month later her stools have been sent off again as she has reverted back to drinking milk no food .. she still has it mine seems to go then come back I had antibiotics from my doctor fro the bladder ecoli but apparently antibiotics does not treat the bowel .. so it has to go on its own which mine has not and that poor baby is still suffering there is about 10 of us still suffering something needs to be done the hotel needed to be shut down other guest in not in the wedding party were being sick outside restaurants the pool and in the pool ! We need help with this

Date of experience: Oct 01, 2025