I bought a fitness bundle in March 2025, and just nine months later, the pulley on the equipment snapped. I contacted my sales representative immediately with a photo, but received no response. Since then, I've had to repeatedly reach out to the customer support team since December 1st, 2025, and still haven't received the replacement part. I'm very disappointed not only in the product's durability but also in the lack of aftercare. When you spend a significant amount of money, you expect better service and a timely resolution.
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