I bought a fitness bundle in March 2025, and just nine months later, the equipment's pulley broke. I contacted the sales representative promptly and included a photo, but received no reply. Since then, I've had to follow up with customer support several times since December 1st, 2025, yet I still haven't received the replacement part. I'm very disappointed in both the product's durability and the lack of aftercare. When investing a significant amount of money, one expects better service and prompt resolution.
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