Ken Norgrove’s Intact Insurance delayed repairs to avoid paying for accommodation until an ex-serviceman in his 90s died and then destroyed his legacy.I have been dealing with an Insurance claim that was raised on behalf of my Father-In-Law. He was 92 and in hospital when the claim was submitted and Intact (RSA then) did nothing after repairing the drains in August 2022. It now transpires, over three year later, the drains may not have been the sole cause? Work started again in May 2024 and stopped in June 2024 with no explanation. They put a sign on the kitchen door warning against entry and supports holding the ceiling up. The only bathroom in the property is accessed via the kitchen so it was clear the house was uninhabitable. The only member of staff I have dealt with at Intact that had any creditability was Mr Waterworth who left the company last year. If anyone reading this review knows Mr Waterworth (I believe staff past/present read these reviews) it would be really helpful if he could contact me. Mr Waterworth dealt with the first complaint and agreed to cover my losses. He gave me 48 hours to accept his offer and when I submitted the details Intact alleged the final offer I had 48 to accept was for my losses to be considered? When I complained about this Ashley McGhee had an “impartial” review done by his colleague Claire Gordon. The quality of this “impartial review” can be seen by one of Gordon’s findings about the house being uninhabitable. “She was not aware of where the query had come from”. Honestly, this is what Clair Gordon alleged. Intact are now admitting the house is uninhabitable only because my Son is having to live there. The level of incompetence has been unbelievable. My Father-In-Law passed away in March 2024 yet they continued sending correspondence with documents they wanted him to sign 8 months after he had passed. His legacy, the house, is now derelict thanks to Mr Norgrove and the incompetent, neglectful and shameful staff that work for him.Are Ken Norgrove and Intact crooked cowboys? Ken Norgrove’s name is above the door and all of the above is true…. My advice, write to your MP and the Financial Conduct Authority. The consumer champion Which have submitted a super petition to the Financial Conduct Authority calling for action to be taken about the way insurers deal with housing claims. We need to stop companies like Intact operating without account or responsibility. Better still, we need to stop Intact operating completely. If Mr Waterworth is aware of this review is agreeable to be contacted could you please instruct Jonathan Addams (0800 107 6160 ext 828966) to facilitate the exchange of contact details. It would be helpful if a short review could be undertaken confirming you have done this.
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