This has been an extremely frustrating experience with RSAWEB. It is disheartening to see how companies can exploit individuals who are simply trying to earn an honest living. I placed an order for internet service on January 27th, paying R745 upfront, only to find that I was double-billed by my previous ISP after moving to a new property. After multiple calls and ticket submissions to RSAWEB, I informed them that the ONT and fiber were missing from my new property. I provided pictures to support my claim, and a Vumatel engineer was dispatched to confirm the missing equipment. The engineer indicated that a new installation would be required, which was scheduled for February 20th. However, after the engineer left, RSAWEB claimed they were unaware of the situation and stated that the last update from Vumatel indicated no available fiber port for my property. They then advised that there was no estimated time for installation, and it could take up to six months. I find it unacceptable that a company would demand upfront payment without delivering the promised service. This feels like outright exploitation. In response to my concerns, RSAWEB offered me an LTE service for an additional R472, bringing my total to R1,217, excluding the R750 charged by my previous ISP—yet I still have no internet service. I am perplexed as to how a company can operate in such a manner, without offering any meaningful assistance or customer service.
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