On 13 February 2024 I received a sms from RSAWeb saying my monthly fee will increase from R520 to R822 effective 1 March. I immediately logged a call to query this, but didn't receive feedback other than the reference number. On the 20th I contacted them again, only to be told that should I want to cancel, I have to give a month's notice and that the service will terminate on 31 March, meaning I have to pay the extra R300 on 1 March. If they advised me in January, I would have had enough time to cancel the month-to-month at the end of February, but they will not listen to reason. I find their attitude most unhelpful and won't advise anybody to make use of their services. They definitely don't respect their loyal customers.
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