This is my second RSA Web complaint because the service I've received up till now can only be described as laughable. From the service team, to accounts, right down to ops - all useless. I was charged R1600 to have my internet reinstated after it was wrongfully terminated due to my payments not being allocated. For months no one from RSA Web bothered to reach out to me regarding my "outstanding" account balance until one day when I came home to no internet... After numerous phone calls and emails it was determined that my payments were never allocated. I was told that it was my responsibility to ensure my affairs are in order and as a result a R1600 fee would be billed to my account for reconnection. This after a WEEK (if not longer) of trying and trying to get my internet reconnected. At that point I was just about fed up with the whole thing and wanted to cancel and have nothing more to do with these imbeciles. Nicole, in ops, threatened to change me another R1600 if I cancelled before 12 months have lapsed from commencement date of my contact. I wanted to proceed anyways - just to give you an idea of the extent I was prepared to go to to be rid of these pests. It's been a week of me requesting the cancellation forms and I have yet to hear from anyone. I would not wish this level of service delivery and sheer frustration on anyone!! Not even sure how a business like this is still operational. I REFUSE to pay anything towards the initial reconnection fee - especially because I made payment every month, timeously, without delay. The mere fact that they force this sort of thing on consumers is thievery, dishonest and grimy. Basically, I have not one good thing to say about this mockery of a company. Can someone just CANCEL MY CONTACT!!!!
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