I signed up for a line at my previous address when everything was fine. Unfortunately we had to move due to circumstances beyond our control. We contacted RSAWeb to have the service transfered to our new premises when suddenly we were told that they are unable to accommodate us sin e they do not service the area of Mitchells Plain. We would either have to cede the line to the new owners (no idea who they are) of the property we vacated or we would have to pay about R2400 as a cancellation fee because we not using the line. Never dis we ask to cancel and is it really our fault that they don't service a certain area. Are we really to be held accountable for a cancellation fee which we never requested.Now we get emails everyday about this cancellation but never when we needed help.I think its time for the Ombudsman to step in and assist because this cannot go on and they get away with it
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