Ordered a fibre connection via RSAWEB a week ago. There is already pre-existing fibre, Openserv has confirmed the link is active, but it is impossible to get anyone from RSAWEB to acknowledge my request or send me login details.Order Cancelled.Then after 14 days of placing my order they now Claim that the fibre has been activated, I have not received any usernames and passwords. I have been begging for more information. I have not been able to reach them via phone, mobile app or email.I do not agree that it has been activated. This is really not good service. I have probably logged about 20 tickets, yet no one could bother to contact me and sort it out.I have applied on the 23rd of November, and have been trying to follow up daily since 29 November as we moved the 30th. I had not internet from your guys since then, and this is on a pre-existing line.Today is the 7th and you are telling me my line is active, but I have not received any login details from RSA Web, I cannot do business with a company that treats customers this way, and I cannot believe Rsaweb has such a good rating.Your fibre service is live message is false, I only received that comms yesterday. I have not received any login details to use on my Router.Cancel, and make sure you don’t process any debit orders.See below their response, note no service has been confirmed.We have received your cancellation request for your Fibre to the Home service at RSAWEB.We understand that you are unhappy with the service you have received to date, and we want to assure you that that is most concerning to us. We pride ourselves on excellent customer service, and we aim to use every situation where you feel that we did not provide you with outstanding service as an opportunity to learn and improve.If you would allow me, I would love the chance to turn your experience around.Please note the following:Cancellations require a calendar-months’ notice, therefore your last day with internet will be 31-Jan-2023 and your last invoice will be for the month of Jan-2023Your service went live on the 30th Nov and you are therefore still within the 12-month clawback period.Should you proceed with the cancellation you will be liable to pay for any setup (installation, connection, or reconnection) fees, router fees, and/or any promotional discounts or gifts received where applicable.Should we get no response from you regarding the above within 2 business days, we will assume you accept the cancellation penalties.Update:RSAweb now want to raise Clawback fees of R500.00. I cancelled the order on the 30th after I have been unable to reach you via phone, mail or web tickets. Unethical.Update:They put a debit order through on the 9th of December, and wants to debit an additional R500 end of the month, Unbelievable.
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